A change is gonna come. SaaS Customer Success Engineer.

A change is gonna come.

Moses. Now there was a guy who could handle change. Sailed before he could walk. Took on the Pharaoh. Walked the desert for 40 years. Transcribed the Ten Commandments. Led his people to the Promised Land, survived an assassination by the Almighty and lived to one hundred and score.

If you can do all that (apart from the one hundred and score since our Super fund won’t stretch to it) then you could be the one for us.

Here’s how it works:

We’re a low-ego, high can-do, fast-growing, investor-backed SaaS business. In Perth, WA. Which is like Canaan, but with fewer mountains and more coffee shops.

You’re probably at a large corporate, frustrated at not being able to make a difference. Like Moses in Egypt but with less blood - this is not up for debate, we’re open-minded but murder is a no-no.

We’re looking for a highly personable, charismatic and self-motivated Customer Success Manager.

• You’ll elevate the customer experience within our key accounts, ensuring use of our product suite effectively to derive maximum business benefit in the shortest possible time.

• You’ll understand that you’re only as good as the last customer experience. You’ll advocate the highest levels of customer satisfaction, look after their interests and represent their needs.

• You’ll be organised enough to co-ordinate resources to deliver on time, spec and budget whilst nullifying the risk of failure. Like shifting from golden calves to stone tablets. (Stick with us, we’ll run out of analogies eventually)

• You’ll drive lots of engagement, interaction, presentations, demos, site visits, proof of concepts. In essence you'll be the face of our product.

• You’ll be credible. An approachable, motivating mentor who’ll persuade people to embark on a journey. Folks didn’t follow the big M for forty years just because he had PowerPoint.

• You’ll fly solo or deploy in teams working closely with Product Development and Professional Services resources already in the field.

• You’ll strategically identify and expand new business opportunities within existing accounts. Working closely with Sales. Actively promoting the Promised Land.

• You’ll champion customers’ success and satisfaction with our product suite and guarantee their long-term loyalty.

• You’ll share positive customer journeys with Marketing to help further develop and consolidate our brand in the market.

• You’ll work with senior stakeholders on strategies and roadmaps. It’s like talking to God. He’s the boss, He pay the bills, but sometimes He needs a nudge in the right direction.

Okay, enough with the scripture, here’s the small print:

Ideally you’re a hands-on technologist who’s moved into more of a client-facing, strategic, consultative role. You have solid project management and delivery exposure. And you’re all about technology trends, lean methodologies, continuous improvement and process excellence.

You’ll couple this with superb business acumen and needless to say, exemplary stakeholder management skills. Bags of tact, diplomacy, responsiveness and emotional intelligence.

We’re big on work/life balance, operating a hybrid 3+2 model. There will be plenty of domestic and some international travel, and just in case you were wondering it’s A$125,000 + equity + bonus + Super.

And all you have to do now is send a CV with either a covering letter or short (45s max) intro video. It’s not like parting the Red Sea, is it?