A change is gonna come. Technical (SaaS) Customer Success Engineer.

A change is gonna come.

Moses. Now there was a guy who could handle change. Sailed before he could walk. Took on the Pharaoh. Walked the desert for 40 years. Transcribed the Ten Commandments. Led his people to the Promised Land, survived an assassination by the Almighty and lived to one hundred and score.

If you can do all that (apart from the one hundred and score since our pension fund won’t stretch to it) then you could be the one for us.

Here’s how it works.

We’re an ambitious, hyper growth, investor-backed SaaS scaleup. In London. Which is like Canaan, but with fewer mountains and more coffee shops.

You perhaps find yourself in a slow-moving, bureaucratic environment, frustrated at not being able to make a difference. Like Moses in Egypt but with less blood - this is not up for debate, we’re open-minded but murder is a no-no.

We’re looking for a highly personable, charismatic and self-motivated Technical Customer Success Engineer.

You’ll be an agent of change and the driving force behind championing our Customer Success function. You’ll define the vision, strategy and processes to form the backbone of Customer Success excellence.

• You’ll elevate the customer experience within our key accounts, ensuring use of our product suite effectively to derive maximum business benefit in the shortest possible time.

• You’ll understand that we're only as good as the last customer experience. You’ll advocate the highest levels of customer satisfaction, look after their interests and represent their needs.

• You’ll align resources to deliver on time, spec and budget whilst nullifying the risk of failure. Like shifting from golden calves to stone tablets. (Stick with us, we’ll run out of analogies eventually).

• You’ll lead strategic reviews, maturity assessments and executive workshops. Deliver what our customers actually want, not what we might think they should have.

• You’ll drive lots of engagement, interaction, presentations, demos, site visits, proof of concepts. In essence you'll be our brand ambassador and the face of our product.

• You’ll be highly credible. An approachable, motivating confidante who’ll persuade people to embark on a journey. Folks didn’t follow the big M for forty years just because he had PowerPoint.

• You’ll strategically identify and expand new business opportunities within existing accounts. Working closely with Sales, actively promoting the Promised Land.

• You’ll work with Account Management to maximise after-sales care, retention, renewals, increased ROI and client-wide product adoption.

• You’ll champion customers’ success and satisfaction with our product suite and guarantee their long-term loyalty. Work with our Product teams to develop new capabilities and offerings.

• You’ll share positive customer journeys with Marketing to help further develop and consolidate our brand in the market, and foster exceptional customer advocacy.

• You’ll work with senior stakeholders on strategies and roadmaps. It’s like talking to God. He’s the boss, He pay the bills, but sometimes He needs a nudge in the right direction.

Okay, enough with the scripture, here’s the small print.

You have a technical background and enjoy client-facing, strategic, consultative roles. You have solid project management and delivery exposure. And you’re all about technology trends, lean methodologies, continuous improvement and process excellence.

You’ll couple this with superb change management acumen and needless to say, exemplary stakeholder management skills. Bags of vision, gravitas and emotional intelligence.

We’re big on work/life balance, with scope for hybrid working and just in case you were wondering it’s fully negotiable plus excellent benefits.

Our culture is best described as low-ego, high can-do and customer-first. This is no place for prima donnas or shrinking violets.

And all you have to do now is send a resume with a covering letter. It’s not like parting the Red Sea, is it?