Why this Customer Education (SaaS) position is like Star Wars.

Be our brand ambassador, the human face of our award-winning tech products.

Because Luke didn’t just wake up with a new hand.

Empower our customers with knowledge via video tutorials, webinars and our proprietary KnowledgeBase™ .

Be Luke.

Provide our customers with the tools, training and resources needed to maximise their investment in our products.

It’s not heroic, but do it right and they’ll love you. Like Chewie.

Thrive on enhancing the customer experience and building long-term loyalty.

Some of it’s like blowing up the Death Star and some of it’s like climbing a mountain on an island for three hours.

Champion customer self-sufficiency to boost their confidence and independence.

Be Obi-Wan.

Design, build and implement self-service portals, checklists and user groups / communities.

Be Lando.

Establish customer feedback loops to gain valuable real-world insight.

Because someone really goofed with that Meridian trench and thermal exhaust port.

Technical support. Ensure that customer issues are solved quickly and efficiently.

Tear this ship apart until you’ve found those plans!

Be the face of our interactive product tours.

Go to Tosche Station to pick up power converters.

Work closely with our Sales, Product and Engineering teams.

Leia popped a hologram in an R2 unit in 1977. You can get AI to do the same today. Almost.

Run NPS / CSAT surveys.

We won’t lie. This sounds like stuff C-3PO would do while everyone else is running round with lightsabers.

Manage confidential and proprietary information.

Cut someone’s hand off? Maybe wait a while before bragging you’re their dad.

You’ll need a STEM Bachelors and/or Masters.

It’s not like you can be a scavenger or a farmhand, then suddenly save the galaxy… oh.

You are accomplished. Professionally and socially. Wow us!

Rey’s cool when she’s being badass. Then it turns out she’s down with the Force. Have strings to your bow.

Possess first-class communication skills, both written and oral.

Little-known fact: Boba Fett maintained an erudite, helpful blog. At least until he fell in a pit.

Showcase entrepreneurial flair, a can-do attitude, be hungry, ambitious, innovative and self-sufficient.

Be Han.

It pays up to £60,000 plus benefits.

Yoda doesn’t get out of bed for anything less.

Interested?

Share your CV and a short introductory video (45s max). That’s right you don’t go fishing without a hook. May the force be with you.